Let me add my two cents: I haven't had to spend much time on the phone but
have mailed in rigs for repair. The Argosy I bought in 1981 was not
transmitting out of the box, so I returned it to Ten-Tec and figured they'd
keep it for a month or two or three -- such was my experience on repairs.
They really shocked me: I had the repaired unit back within two weeks. That
made me a Ten-Tec customer. Whether it's been a small order (like the 1330)
or a large one (getting a new PTO in my Corsair I), whether it's for parts
or a complaint (about the LED display on the Corsair's external VFO unit),
they've responded quickly and have been simply honest with me. You can't
ask for more than that!
73,
Joe, W2RBA
> -----Original Message-----
> From: owner-tentec@contesting.com [mailto:owner-tentec@contesting.com]On
> Behalf Of Gerald C Totten
> Sent: Wednesday, May 10, 2000 8:48 PM
> To: tentec@contesting.com
> Subject: Fw: Re: [TenTec] Re: Hercules
>
>
>
> Re: TEN-TEC service,
>
> Wait till you buy a new rig from Ken.... and it is dead out of the box
> and the dealer wont take it back ( says it's company policy ) and you
> spend a lot of money sending it to the east coast repair depot twice and
> it comes back un repaired but with a big scratch on the face so you send
> it to the west coast repair depot and they keep it for a month and when
> you get it back it's still dead so you kiss your money good by.
> TEN-TEC may not be perfect but I have never had that happen with them.
> I can't begin to tell you the hours Garland has spent on the phone with
> me or the boards he has sent me so I can swap them out and locate a
> problem. I have worked in the electronics field for many years and I
> appreciate the folks at TEN-TEC.
>
> TEN-TEC and CW forever !!!
> 73
> Jerry K8JRO
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