I would be tempted to drop a note to consumer reports also. They look
into potential problems with appliances and talks directly with the
companies. If you could explain to them now to replicate the problem.......
https://en.wikipedia.org/wiki/Consumer_Reports
You might compose a short note to them, letting them know of the safety
issue, and your fear of a fire as a result of their failure to
sufficiently deal with the RFI issues they clearly have.
At a minimum, take copious notes, with everyone's name and times/dates,
and what was discussed.
The problem is, if I understand the rules correctly, YOU as the owner
are responsible, and must accept all interference caused to your device.
Maybe Ed H could chime in here, and help clarify that a bit. I am not a
lawyer, and not exposed to this as much as Ed is...
--
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources
On 5/6/20 8:37 AM, EDWARDS, EDDIE J via RFI wrote:
I suggest you don't tell them about how you lock it as a work around
solution. Because there may be some other RF out there that could
trigger it too! Ask them to fix the "susceptibility to RF signals" so
that this never happens unexpectedly like when you're not home.
This is a fire safety issue the manufacturer must fix or else replace
with a new unit that is not "susceptible" to wireless signals as RF
signals are everywhere and that's getting worse every day.
73, de ed -K0iL
-----Original Message-----
From: RFI <rfi-bounces+eedwards=oppd.com@contesting.com> On Behalf Of
Randy Diddel
Sent: Wednesday, May 6, 2020 9:32 AM
To: rfi@contesting.com
Subject: Re: [RFI] Samsung oven RFI update
I reached out to Samsung and logged a trouble ticket with them. The
Chatbot/person on the other end had no idea what Amateur/Ham Radio was
nor what RFI was either. After explaining it to him he repeated his
summary of what he thought my issue was, “So your oven is getting too
hot?”
A local repair company is going to come out and take a look. I at
least have a ticket number for the incident logged with Samsung but
zero confidence that they understand what the issue is or that they
will be willing to do anything about it.
The oven is new and under warranty but, well beyond the return date
from Lowe’s.
I continue to lock the oven from the panel and it does unlock
occasionally. New behavior is that once locked, after I am done with
operating on 40M, the panel is completely non-responsive and I have to
pull the oven out and unplug the power to it and then plug it back in.
I am going to order up some ferrite and try what others have done as
well and just live with it. The XYL is not interested in trying
another brand-she likes the continuity of the kitchen appliances all
being the same brand and finish.
73
K5RHD
/randy
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