Having worked as a past director for a utility company, I have developed a
general dispute resolution and escalation process. Of course, the order of
escalation is subject to the nature of the complaint.
Allow a reasonable amount of time between escalation steps and document all
correspondence, photos, names, titles, dates, and times. If you have the
means to document the noise spectra, submit it in steps where escalation is
to a decision maker. Archive the data for later retrieval.
If your writing skills are weak, consider having your materials proofed by
someone with good communications. All written communication must be
professionally organized in order to be taken seriously by the reader.
Note that I have placed the ARRL and the FCC toward the end of the
escalation. Arguably, they could be included in earlier steps, but I've
found that resolution is typically faster when an attempt is first made to
keep third parties out of the dispute.
1) Try to validate the interference is generated from the utility company's
equipment and not another source;
2) If reasonably sure of a utility noise source, contact the utility
company's customer service department;
3) Contact a director or manager at the utility company and explain the
magnitude of the situation with specificity;
4) Write to the utility company's president and board of directors;
5) Contact the state PSC and inquire about a dispute resolution process;
6) Contact the state's PSC board members;
7 Contact the ARRL and the FCC's Laura Smith;
8) Utilize the services of an attorney and compel a duty to act under FCC
Rules;
9) Hire an RFI services company as a third-party investigator to work with
the attorney and the utility company. Hopefully, the utility has already
contacted an RFI investigator on their own by the time this step is reached.
However, depending on the case, the attorney may be able to later file a
claim against the utility company to recover fees associated with the RFI
investigator if secured by the damaged party.
73,
Paul, W9AC
Allow ample time between events.
----- Original Message -----
From: "Edward Swynar" <gswynar@durham.net>
To: "John Pelham" <john@radiophile.com>; <rfi@contesting.com>
Sent: Wednesday, February 10, 2010 10:18 AM
Subject: Re: [RFI] I will have the CEO of my electric utility
arrested(Was:Re:I will have you arrested)
> Hi John,
>
> Again I say, "SUE THE BUMS!!!"
>
> ...Or at the very least, spend whatever it might cost to get a lawyer to
> write the el presidente of the power company a nice, formal,
> matter-of-fact
> letter...that surely would grab his attention, allowing the subsequent
> trickle down effect to commence.
>
> ~73~ de Eddy VE3CUI - VE3XZ
>
>
> *******************************
>
> ----- Original Message -----
> From: "John Pelham" <john@radiophile.com>
> To: <rfi@contesting.com>
> Sent: Wednesday, February 10, 2010 9:13 AM
> Subject: [RFI] I will have the CEO of my electric utility arrested
> (Was:Re:I
> will have you arrested)
>
>
>> Frank, your "have you arrested" posting made me so angry that I knew I
>> had
>> to wait until today to rewrite what I wrote yesterday. You wouldn't want
> to
>> have read yesterday's missive. I realize you were trying to make a point,
>> but your approach really, really rankled.
>>
>> I first complained to my utility about power-line RFI in January 2000. I
>> have many sources with different sounds, signatures and beam headings
>> from
>> my station. Over the years, a few of the sources have been fixed, most
>> haven't, and it seems that they come and go from time to time. Perhaps
>> old
>> ones burn out to be replaced by new ones with new behaviors; I'm not
>> sure.
>>
>> I've kept logs of the RFI issues and my dealings with the utility. They
>> would fill over 50 single-spaced pages if printed. I've had ARRL involved
>> since 2005, and Mike Gruber, ARRL's power-line troubleshooter, has
>> visited
>> my station at one point. I've also had an FCC field inspection. And I've
> had
>> many visits from the utility's RFI troubleshooter, and have sacrificed
>> personal vacation days from time to time to do joint troubleshooting with
>> him.
>>
>> All of this effort over a decade has produced little in the way of
> results.
>> When I am able to identify a suspect pole, the utility is often not able
> to
>> find or fix anything. The utility's investigator has spent many, many
>> days
>> and hours in my area looking, but has been spectacularly unsuccessful
>> most
>> of the time. Both ARRL and FCC have written letters, again to little
> effect.
>>
>> So, to use your line of thinking I should have the CEO of my utility
>> arrested. The company has been engaging in unlawful behavior for over a
>> decade. But of course I can't. I'm just an individual with limited time
> and
>> money. The CEO and his corporation are wealthy, and have a team of
>> lawyers
>> on staff.
>>
>> Just recently my utility's RFI investigator has been able to borrow a
> Radar
>> Engineers model 240, the unit that has a built-in scope for capturing,
>> and
>> matching noise signatures. Last month we (another vacation day used up)
>> attempted to use it. We spent most of a day searching for a particular
>> noise, but we never found it. On subsequent days I observed from home
>> that
>> this particular RFI source changes its signature as it warms up. In
>> retrospect I believe we did find the RFI source; we just didn't realize
>> it
>> because it was later in the day and by that time the signature no longer
>> matched the one we captured earlier at my station.
>>
>> Frank, your recommendation, in another branch of this thread, to work
>> with
>> my state's Public Service Commission is well taken. When I recover enough
>> willpower to take on another stab at this with another agency, this will
> be
>> my next step.
>>
>>
>> John, W1JA
>>
>>
>> --------------------------------------------------
>> From: "Frank Haas KB4T" <kb4t@arrl.net>
>> Sent: Tuesday, February 09, 2010 5:31 PM
>> To: <rfi@contesting.com>
>> Subject: [RFI] I will have you arrested
>>
>> > I am an interference investigator for a large electric utility in
>> > Florida. If I see someone hitting a power pole with a sledge hammer
>> > (or anything else) I call the police and have that person arrested.
>> > Tampering with utility equipment is foolhardy, unlawful and doesn't
>> > solve the core problem.
>> >
>> > If you know what you are doing and trust your equipment, you don't
>> > need to tamper with utility equipment. If you don't know what you are
>> > doing and don't have equipment to trust, enlist the aid of someone in
>> > your area who does. Call the utility and request an interference
>> > investigation. Work with the utility to help them locate the problem
>> > especially if they don't seem skilled enough to do it themselves.
>> > (Interacting with the utility is an entirely new thread!!)
>> >
>> > I have said this before here: You don't have the right to tamper with
>> > utility distribution equipment. As has been pointed out by many here,
>> > you can be injured or killed. Sure it's rare to get caught and rare
>> > that things fall off poles but it does happen. The police in my
>> > territory are happy to respond and arrest people tampering with
>> > utility equipment.
>> >
>> > If I determine that interference is coming from your home rather than
>> > from power distribution facilities near your home, is it appropriate
>> > for me to start beating on your house to try and change or stop the
>> > interference? Of course not. For this same reason, you don't have the
>> > right to tamper with utility equipment.
>> >
>> > In many respects, locating interference sources is much like regular
>> > direction finding. You need equipment that can pinpoint the source.
>> > You must learn to trust your equipment. Buzzing interference can come
>> > from many NON-UTILITY sources. The biggest mistake many people make is
>> > ASSUMING a source is coming from utility equipment. These days it's no
>> > longer a slam dunk that the buzz you hear is utility-based. I'll
>> > comment on this later in this note. Rule #1: Assume NOTHING! Trust
>> > your equipment to lead you DIRECTLY to the source.
>> >
>> > It's somewhat difficult to carry an 80 or 40 meter beam around. Small
>> > loop antennas work well for sources that can't be heard much above 7
>> > MHz. I use one I picked up at the Dayton Hamvention a few years ago.
>> > Check out: http://www.g4tph.com/. A loop antenna coupled to a handheld
>> > receiver capable of AM reception throughout the HF spectrum with a
>> > usable signal strength indicator makes for a nice portable low
>> > frequency DFing kit. http://www.homingin.com/joemoell/80intro.html
>> > offers links to other low frequency DFing options.
>> >
>> > I rarely need to use my loop set however. I use an Icom IC-7000
>> > installed in my company truck with a Hi-Q 4/80 tunable antenna to
>> > listen easily from 1.7 to 144 MHz. Starting from the customer's
>> > location, I listen on the affected frequency (often in the 80M ham
>> > band) and drive around in an expanding circle or square. When the
>> > signal begins to max out the signal strength indicator, I tune to the
>> > next higher harmonic or even higher and continue to drive. With many
>> > sources and nearly all power line sources, I can hear the signal on
>> > VHF. If so, within a short time, I'm parked within one pole or one
>> > house of the source. Handheld equipment points me directly to the
>> > source. If the signal is never heard much above 7 or 8 MHz the loop
>> > set is broken out at the point where the signal strength maxes and the
>> > foot search begins.
>> >
>> > The vast majority of real power line interference sources can be heard
>> > well up to 300 MHz as you get closer to the source. At VHF, it's easy
>> > to pinpoint the pole. Once you have located the pole, leave the rest
>> > to the utility. There are a few power line sources that can't be heard
>> > above about 8 MHz even when you are close. Loop antennas have pointed
>> > me to these sources. A power line source that is farther away than a
>> > 1/2 mile, may not be heard at VHF at the starting point. Instead, the
>> > low frequency components of the interference are heard. Small loops
>> > can point you in the right direction. As you travel in the direction
>> > of the source, the signal strength will increase. As the signal gets
>> > stronger listen higher and higher in frequency until you can point at
>> > the source with a small yagi.
>> >
>> > Once you have located the pole, it's next to impossible to determine
>> > from the ground what might be wrong without very expensive specialty
>> > equipment. 50% of the time, even the expensive specialty equipment
>> > won't pinpoint the actual problem. I'm not a lineman. I don't climb
>> > poles and I don't have a bucket truck. I do use binoculars to closely
>> > examine equipment on a suspect pole. Sometimes I can see the problem
>> > but very often I can't. Only a utility crew working with a skilled
>> > investigator can take the right steps to find the source and eliminate
>> > it.
>> >
>> > As the ham radio community begins to comprehend the spreading epidemic
>> > of HF spectrum pollution that overrun the US, the ability to DF
>> > interference sources is going to become ever more important. The
>> > tsunami of garbage electronics flooding the store shelves and
>> > streaming into your neighborhood will be much more of a problem than
>> > the occasional power line interference issues that crop up. Keep in
>> > mind that your utility cannot resolve non-utility interference issues.
>> > For an illuminating introduction to this epidemic, take a walk around
>> > your neighborhood with a battery operated handheld shortwave receiver
>> > tuned to your favorite HF band. Be ready for a shock. You will
>> > understand in short order why the noise floor in your receiver is so
>> > high now. Power line interference pales in comparison.
>> >
>> > Smacking a pole with anything is against the law and doesn't solve the
>> > basic problem. Work with the utility to resolve the problem. Learn
>> > their process and use it to your advantage. The problem will be
>> > resolved safely and more quickly.
>> >
>> > Want to take a sledge hammer to something? Replace your neighbor's
>> > Whackycrap 5000 Deluxe with the spectrum-blanketing switching power
>> > supply. Then use the sledge hammer to crush it so it can be mailed in
>> > an envelope to the uncaring importer/manufacturer who designed it,
>> > imported it and allowed it to pollute the spectrum in your
>> > neighborhood.
>> >
>> > Good luck.
>> >
>> > 73,
>> >
>> > Frank N. Haas KB4T
>> > Professional Interference Investigator
>> >
>> >
>> >
>> >
>> > _______________________________________________
>> > RFI mailing list
>> > RFI@contesting.com
>> > http://lists.contesting.com/mailman/listinfo/rfi
>>
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