Interesting but you made one little mistake.
Im not the one that has a disagreement with Jeff/Harbach. Please follow
along the next time and get the names straight. Not a very good
salesmans performance.
Thanks
Carl
----- Original Message -----
From: "Jeff Blaine" <keepwalking188@yahoo.com>
To: "Jim Monahan" <K1PX@msn.com>
Cc: <amps@contesting.com>
Sent: Saturday, February 28, 2009 1:46 PM
Subject: Re: [Amps] Open letter
> Gentlemen,
>
> For context, let me say that I am a sales and management teams trainer
> by profession, and an engineer by training. Which means that I do
> have
> long experience from both the viewpoints of sales and engineering -
> typically these viewpoints are not the same.
>
> And I would like to say that Carl has a point - in that Jeff is very
> good at telling you what cannot be done.
> However, I beleive the issue here is that this approach, one of a
> somewhat conservative outlook, is very typical of the engineering
> outlook. In my case, it's justified because I'm trying to get 20
> pounds
> of goodies to fit into a 10 pound space. It could be characterized as
> a
> "under promise and over deliver" outlook.
>
> Jeff spent about 50 minutes with me on the phone the other day without
> asking for the order, or even a follow on. [Bad boy, from a sales
> standpoint.] But from a confidence building standpoint, following
> that
> discussion I am 100.000% sure that what he were to supply me would
> meet
> (and by a stretch, far exceed) the specs he is willing to sign up for.
> The guy clearly has his engineering hat on and was not looking to
> close
> the sale. I have corresponded with him on quite a few other subjects
> over the last year and found his replies informative and timely.
>
> The trouble as I see it is when a guy is in the marginal area, as I
> am,
> where the union of conservative design and desired performance just
> cannot match due to the space restriction. That can lead to
> frustration
> simply because we as buyers want to hear that our dreams can be
> manifest
> even if it means disregarding the physics we are constrained by. Jeff
> will just not give me the "to get to x, you need to be willing to
> sacrifice y and z" kind of answer. He is strictly conservative in his
> comments, construction and discussions. Again, reflecting a pretty
> traditional engineering view point. In my case, the $$ are mid range;
> but I really can appreciate the trouble guys who want to buy a "big
> boy
> sized transformer" are running into. The cost of entry onto the dance
> floor is really high...
>
> Having pontificated on those points, my suggestion to end the arguing
> and come back with facts would simply be to identify a competing
> company
> that can meet Carl's performance and price goals. So far I've not
> found
> another guy that was willing to chat me up about my requirements as
> Jeff
> did. Absent another vendor who is willing and able to provide "a
> better deal" (be it price, performance, delivery, etc), the benefit of
> the doubt has to go to Jeff. He's like the local hardware store in a
> small town. The selection and price may not fit your needs exactly,
> but
> he's a known entity and has a proven ability to deliver.
>
> Despite not being able to get the answer from him that I wanted
> (yet...), I do find his straight-forward approach refreshing in an era
> where "over promise and under deliver" is more of the typical case.
>
> My two cents...
>
> 73/jeff/ac0c
>
> Jim Monahan wrote:
>> I would like to add my testimony to indicate the satisfaction
>> I have had in my dealings with Harbach Electronics and Jeff.
>>
>> I have purchased several components for my older Heath equipment
>> and a spare 8877 pull tube for my AL-1500 which came with a 30 day
>> warranty at a very good price.
>>
>> All were delivered in a timely fashion and I had no problems with
>> any defects.
>>
>> Jim, K1PX
>>
>> K1PX at msn.com
>> _______________________________________________
>> Amps mailing list
>> Amps@contesting.com
>> http://lists.contesting.com/mailman/listinfo/amps
>>
>>
>
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