Larry and group,
My experience with "exland" on eBay has also been bad,
even if for a slightly different reason ... but, in
the end, with the same result - a very unhelpful
trader and no resolution when something goes wrong.
Here is my story ... the auction was won, payment made
and acknowledged, tube supposedly sent, tube has never
arrived after 15 weeks now. In the follow up ... at 9
weeks "please wait", at 12 weeks "please wait the post
is sometimes slow", at 14 weeks "I am not a postman"
and "what can I do?" (which I understand to mean that
it's not his fault the package is lost, he is not
going to help, so too bad for me.)
Lately there has been no response to 2 e-mails asking
"can you make a claim from the postal carrier and
refund me or send another tube?"
I went into the auction having read Oleg / "exland's"
95% good feedback or, more particularly, the 5%
negative feedback. The theme of that was similar to
my experience (tube never arrived), so I was aware of
the risk but prepared to take a chance on one item
before considering other items of interest that he has
regularly for sale ... it was only a small tube with a
small value, so I'm not hurting, just annoyed at
"exland's" completely unhelpful response so far.
I am still politely e-mailing "exland" trying to get a
resolution. The last reply came from him on a
different e-mail address ...
If I do finally get satisfaction I will withdraw these
comments and apologise, but ... I have a strong
feeling that you guys should not hold your breath
while waiting for that posting!
On the other hand, Dr Alex Gavva, UR4LL (from the same
country) is one of the best suppliers I have had the
good fortune to deal with. Good items, as described,
prompt delivery in 1-2 weeks via airmail (the same
Ukrainian airmail?), excellent correspondence,
concerned that his customer is happy, a helpful and
friendly approach. We still exchange Christmas
greetings and ham operating experiences by e-mail 2 or
3 times a year.
He trades directly from information available at
http://www.nd2x.net/ur4ll.html ... and I will be
buying from Dr Alex for the 3rd time very soon.
73 to all, Bob ZL1RS / 4S7CCG
--- Larry <larry@w7iuv.com> wrote:
> Several months ago I posted a note about my
> experiences buying tubes
> from east European sellers on ebay. Some of the
> details are at
> http://w7iuv.com/badtubes.html
>
>
> The problems with the seller "exland" were never
> resolved. That guy was
> insulting in his email responses and never did a
> thing to help. Clearly
> an irresponsible seller.
>
> The other seller, "AnthonyWelsh", told me he would
> refund or replace the
> bad GS-35B I received if I sent the bad one back.
> Well it's not easy to
> send a tube back to the Ukraine from the USA. It
> took a bit of money and
> very long time to get it back to him. Then it took a
> long time and many
> email exchanges to sort it all out. Finally after 6
> 1/2 months, I got
> the replacement tube. It's good and I'm happy. It
> was a very frustrating
> experience and it took a long time to resolve but it
> was resolved to my
> satisfaction. You can put "AnthonyWelsh" down as a
> responsible seller.
>
> I'm not sure I'll ever want to take a chance on
> something like this
> happening again. I much prefer to buy tubes from
> someone close by so
> that I can strap on my .45 and personally carry the
> tube back if there
> is a problem.
>
> In any case, now I can get back to building amps!
>
> 73, Larry
>
> --
> Larry - W7IUV
> DN07dg
> http://w7iuv.com
>
> _______________________________________________
> Amps mailing list
> Amps@contesting.com
> http://lists.contesting.com/mailman/listinfo/amps
>
zl1rs@yahoo.com
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