John,
Your positive experiences with Alpha products is totally consistent with my
own personal experiences with Alpha going back to 1983. I currently own a
77dx purchased new in '83 and a 87a purchased new in '95.
In 1986 the 8877 went "south" in the 77dx. This was 33 months after I
purchased the unit. The tube was ultimately determined to be "defective" and
I was sent a letter confirming that fact and given the option of either
getting a FULL (not pro-rated) refund for a new tube I had just purchased as
a replacement or receiving another new tube. I was also reimbursed for my
UPS shipping costs of the tube to ETO. During that same year I had the
output T/R relay go bad. ETO promptly sent out a new one to me on an exhange
basis.
When I felt the urge to get another amp in '95 the decision to get another
ALPHA product was pretty easy for me. Past experience with ETO's after sale
service and support was outstanding! It was a decision I've never
regretted.
About 2 years after the purchase of the 87a, the high voltage decoupling
caps went. Once again Alpha replaced quickly and at no charge the defective
components.
Over the years I've had occasions to call their tech support and ask various
questions about their products. I've been impressed by the organization
being "customer oriented".
BTW, I also, have no connections or affiliations with anyone from Alpha. In
fact I know if I stood in front of their booth at any hamfest they would
have no idea whom I am. ( I prefer to remain anonymous). But I am very
satisfied and impressed with the company and in particular with Mr.
Ehrhorn's vision for so many years on how to run a company.
73 Noll W9RN
From: John Nelson <John_Nelson@compuserve.com>
To: QRO list <amps@contesting.com>; Richard Ehrhorn <w4eto@rmi.net>; John
Brosnahan <w0un@aol.com>
Sent: Tuesday, May 16, 2000 2:32 PM
Subject: [AMPS] Alpha Power service
>
> Last September I added the AlphaMax option to my four-year-old 87A and
> screwed up big-time when reassembling it, getting a connector orientation
> wrong. The result was a couple of fried PCB tracks, a bad smell in the
> shack and an inoperative amplifier. I called Alpha Power for help in
> troubleshooting. The technician was extremely knowledgable about the unit
> and went out of his way to be helpful.
>
> It became clear that the amplifier needed to go back to the factory. At my
> request they changed the damaged PCB instead of repairing it and also did
a
> couple of modifications to bring the unit up to current standard. They
also
> installed the AlphaMax option. The company took the view that all this
work
> fell within the terms of the guarantee and only charged for the cost of
the
> AlphaMax upgrade, although I had said that I would be happy to pay for any
> work done. If I recall correctly the amp was back with me in a matter of
> about a fortnight, and has been totally reliable ever since. I also
> received an e-mail from Mr Brosnahan a week or so later asking whether the
> amplifier had got back to me in good shape and was now working properly.
>
> I haven't the slightest connection with Alpha Power and don't know anyone
> in the company; I guess I'm just your average satisfied customer. But I
> wouldn't hesitate to do business with them again. Anecdotally, I've heard
> of several other UK amateurs who are also very satisfied with their
> service.
>
> Just my 2p (0.02c) worth.
>
> John Nelson
> GW4FRX
>
>
>
>
>
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>
>
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