Hi John.
There are quite a few eHam reviews online that point to the fact that
more often than not, UST is less than responsive to customer inquiries.
73,
Jon Pearl - W4ABC
www.w4abc.com
On 9/20/2011 1:41 PM, John Hudson wrote:
> Before this tread gets off to far let me throw my $.02 in, 3 months ago I
> contacted UST about a TX-455, was giving a price and shipping cost. Within
> the conversation and some emails about picking up the tower IF it was in Ks,
> I was lead to believe that the tower would be coming from Ca. Ordered the
> tower from AES Milwaukee and they contacted UST for the shipping cost $1025.
> Thinking it was coming from Ca I had to go with it since I'm in Ky. Later I
> was contacted that the tower was built and would be notified when a shipper
> was found and 4 days later the shipper called me and said "Hey we in KS
> picking up your tower and we are going to be at your house in the morning"
> GREAT.. 1st it's in Ks and 2nd, I don't anyway of getting the tower off the
> truck because I was waiting on UST to call me back!!
>
> The tower was on a 30' 5th wheel trailer so getting it off was easy but the
> bad part was being mislead that the tower was coming from Ca, I would have
> driven to KS to pick it up and I have contacted UST 11 days ago about this
> issue and they have not replied, I emailed the sales department wanting to
> talk to the GM or whoever is in charge of these issues.. NO ANSWER back.
>
> This afternoon I'll will call UST and see if I can get a reply over the
> phone.. wonder if they got a customer service department, I'd like to fill
> out a comment card!!!!
>
> Good luck
> John
> KO4XJ
>
>
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