I just had an Orion and Orion II repaired both of which are on their way
back
to me. 1.5 weeks round trip. Orion had com port (RS-232 ) problem (
lightning damage) which
couldn't be resolved as it got to the Dragon Ball CPU ( no longer
available) and a
couple of other associated issue which I wasn't aware of repaired. The
Orion II had a com
port problem and was repaired without any other issues discovered.
Also had batteries replaced in both radios.
The cost was minimal with 1.5 hrs bench time for both. The phoncons were
very informative
and cordial. I couldn't ask for any better communications in this
evolution. I gave the
service department my heartfelt thanks and encouraged them to keep at.
So the beat goes on...........
GD to all ,
Tim, AB4B
obtw...I really don't care what Elecraft service is , does or has done as
it is irrelevant to this reflector IMHO
On Thu, Mar 24, 2016 at 12:40 PM, Kimberly Elmore <cw_de_n5op@sbcglobal.net>
wrote:
> I'm curious about what failed. ANy details?
> Kim N5OP
>
> From: Marsh Stewart <marsh@ka5m.net>
> To: Ten-Tec <tentec@contesting.com>
> Sent: Thursday, March 24, 2016 11:57 AM
> Subject: [TenTec] Ten-Tec Repair Service -5 Stars
>
> I just wanted to share my very recent experience with Ten-Tec repair
> service..
>
> After years of dependable service my Orion II broke. I sent an e-mail to
> service@tentec.com describing the problem and requesting a RA number. I
> received a prompt reply with an RA number and ship-to address.
>
> My Orion II was shipped back to Ten-Tec, repaired, aligned, tested, and
> returned to me. The charge was less than expected. From my first e-mail
> until FedEx delivered the transceiver back to me was only about 4 weeks.
> You
> may or may not consider that "fast", but I think that was pretty quick.
>
> I have no knowledge of the overall status of Ten-Tec, and your experience
> may be different, but in my experience Ten-Tec Repair Service is alive and
> well.
>
> Marsh, KA5M
>
>
>
>
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