Jim, one of the first things we learned in "Quality" training long ago at
TI is that you cannot service-in or PR-in quality to a product. It must be
designed in and that design must stem from the best engineering you can
afford for the price range of the product and from using the best
materials, again appropriate to the product and its market.
Quality is not tested in; it is not serviced in; it is not "talked in" with
good customer relations.
Bet you know what I am talking about . . .
72/73, George W5YR - the Yellow Rose of Texas QRP-L 1373 NETXQRP 6
Fairview, TX 30 mi NE of Dallas in Collin county EM13qe
Amateur Radio W5YR, in the 55th year and it just keeps getting better!
Icom IC-756PRO #02121 Kachina #91900556 IC-765 #02437
James Parsons wrote:
>
> >
> > The one that I can't convince myself to live with however is the CW note
> > problem. Many 'reasons' for the problem have been offered but no one
> seems
> > able to cure it. Was amused at the Jupiter review in QST where the author
> > was trying to describe the strange note without really lambasting it.
>
> This is the reason I stopped buying TenTec. I operate primarily (95
> percent) CW. I bought three Scouts at different times, one new, two used
> from TenTec. Each one had considerable drift at 25 WPM and above. When I
> contacted TenTec about it they made excuses for it and told me to "pause" to
> give the microprocessor time to catch up. I don't believe that is state of
> the art engineering. I find they make excuses for other shortcomings in
> other gear. I would much rather they make a cure than give excuses.
>
> Don't misunderstand me; they give great service and put out a super
> product. But in those areas where there are problems they tend to make
> excuses rather than make modifications. The quality of switches in my
> CENTAUR linear amplifier should have been changed right from the start. I
> got excuses about those also, and two free switches to replace them as they
> went out.
>
> Just my experiences...now I am afraid to buy from them....(yes, after over
> 60 years of buying ham gear, I can quote problems with other companies
> also!).
>
> 73 de Jim, K5ROV...
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