----- Original Message -----
From: "Pete Smith" <n4zr@contesting.com>
To: <Yaesu@contesting.com>
Sent: Thursday, January 05, 2006 5:36 AM
Subject: [Yaesu] Yaesu parts - the saga continues
> This has been an extraordinary experience. Back in November, I ordered a
> pilot bulb for my G-1000DXA rotator control box; I received an invoice,
> showing the wrong bulb shipped, but the shipment never arrived. The last
> chapter was when I was told, in December, that they could not be sure which
> pilot bulb is used, even though someone there had sent me a copied page from
> a parts list that gave the correct number. The tech I was dealing with said
> it would take "weeks or months" to determine the right bulb, and that they
> they would only ship me the bulb shown in their own parts list "at my own
> risk" - no return if it turned out to be wrong.
>
> Even intercession by K7JA seemed to make absolutely no difference, so at that
> point I told them to forget the whole thing.
> Then, just a couple of days ago, I got an e-mail from someone else at Yaesu
> parts, saying that the guy I was dealing with had left the company, and
> asking how he could help me. Encouraged, I spoke with the new guy yesterday.
> To my astonishment, he was back at square one again - "Which part do you
> want?" "Are you sure that's the right one?" The clincher was when I asked if
> I could ship by USPS, given the small size of the item. "You can," he said,
> "But be aware it's at your own risk, because we can't track shipments by
> USPS."
The wording that might be used in this instance might be "We don't want to
bother."
>
> I'm just amazed. What kind of a business is unaware of USPS delivery
> confirmation, which costs 40 cents? Yaesu used to send these pilot lamps
> free, when needed; now you go through two months of hassle over a $4 shipment
> that was the wrong item and never arrived. Truly penny-wise and pound
> foolish.
>
> I hope I never need something large and/or proprietary from them.
>
> 7, Pete N4ZR
>
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