No sure why you're trying to correct me. I said exactly that in my post.
But doing what you say you're doing (whether in product manufacturing or
services) doesn't mean you're doing what it takes to provide quality
goods or services, and that's the shortfall of ISO-900/1. I can spell
my name exactly the same each time and clearly document how to write
each letter, but if I spell it Daave I haven't done it right. I can
clearly document how to make a radio using substandard components and a
crummy circuit design, and do it the same way each and every time, but
that doesn't make it a quality product. You may think those are
laughable examples, but there were tons of comparable examples out there
when I was in the trade.
And Six Sigma isn't relegated only to manufacturing products ... it is
just as applicable to services if you have the right metrics in place.
Daave AB7E
On 1/3/2017 5:39 PM, Al Kozakiewicz wrote:
Consistency - "control" in process terms - is next to godliness in product
quality. The idea with ISO is that you can't be consistent (including consistently making
crap) if you don't have your processes documented and you don't consistently follow the
procedures. ISO is to business processes what six sigma is to manufacturing processes.
Mostly, it is a shorthand way of proving you met some minimal threshold of control to
customers without the need for them to validate compliance with an audit. Similar to
saying that a computer system is 21CFR11 or GAMP5 compliant, customers know what ISO 9000
means with the advantage that with ISO you can be independently certified. Yes, it is a
waste of money if you sell a product where your customers don't care about the processes.
For some industries, it's the price you pay to play at a certain level.
And the biggest waste of money in the 1990s was Y2K. Everybody got a new ERP
system that 95% of them didn't need.
Al
AB2ZY
-----Original Message-----
From: TowerTalk [mailto:towertalk-bounces@contesting.com] On Behalf Of David
Gilbert
Sent: Tuesday, January 03, 2017 7:23 PM
To: towertalk@contesting.com
Subject: Re: [TowerTalk] US Tower price increase
Agree. ISO-9000/1 basically required that you identify and document the
processes, equipment, and procedures you used in your business. It never
required that anything you did actually make sense or result in quality
product. It's totally desirable, of course, that you do all of that, but
ISO-9000/1 stopped short of any actual demonstration of appropriateness and
without that it mostly became a marketing gimmick.
Dave AB7E
On 1/3/2017 3:35 PM, Jim Thomson wrote:
## Both ISO-9000 and also ISO-9001 was about the stupidest thing
that ever came out of downtown europe. Folks seem to think that ISO-9XXX means
quality....it doesnt.
Plenty of small business that went under cuz of ISO. U can easily be making
crap, and be
ISO certified. ISO has gone by the wayside these days for the most part, good
riddance.
Biggest waste of millions of dollars during the 90s.
Jim VE7RF
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