At 07:30 PM 9/2/98 EDT, you wrote:
><< Thanks. Amd many attaboys for the effort and honesty in
> providing credible and useful information. This is how all
> manufacturers should behave. >>
>
> I agree!! Your contribution to general topics and especially Hy-Gain
>products.
>Cheers, Steve K7LXC
Since we're on this subject........
9 days ago I ordered a new HyGain 205CA 5el 20M monobander and
called in my order to Ms. Linda Silverstrand at HyGain. She was very helpful
and, since I don't live too far from the HyGain factory (90 miles) I asked
if it would be ok if I drove down and picked up the antenna in person. She
said that would be fine and the antenna would be ready when I arrived Friday
afternoon.
I arrived at about 3:30 p.m. Friday and met Linda to pick up the
order. Unfortunately, due to a computer printout screw up, the antenna was
not ready as promised. After many appoligies, Linda agreed to ship the new
antenna to me OVERNIGHT at HyGain's expense! This is a huge antenna,
packaged in a wooden crate which weighed about 85# and must have cost a
pretty penny to ship but ship it she did! It arrived Tuesday, as planned!
So, IMHO, kudos to HyGain! This certainly was a far cry from the
factory service that I have experienced from other manufacturers over the
years! Keep up the great work, Roger & Linda!
Chuck Sudds K0TVD
Missouri Valley, Iowa USA
Heartland DX Association http://ns1.qsl.net/hdxa/
http://www.probe.net/~csudds/ or
http://www.probe.net/~beakers/
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