Yes, TEN-TEC is still repairing product.
BUT, they are extremely backlogged and it may take time for them to get to
any given unit.
It may also take time for them to answer an email, so, please be patient.
I went by this last Friday and they are extremely busy, and very very hard
at work, mainly in trying to catch up with servicing products, and with
production runs of certain products.
The ONLY way to contact them for now is the service at tentec dot com email
address.
In time, once they get caught up enough to handle incoming phone calls,
they will publish the number.
You have to understand, the problem is, they have had to make decisions on
how to stay in business. A result of some of these decisions is that they
are very backed up with repairs, and need to concentrate on getting the
repairs done. TEN-TEC, when it's service number is published, will have a
man working full time doing nothing but answering phone calls, all day,
every day. This is due to the mindset of a lot of TEN-TEC customers in that
TEN-TEC is not only the maker/reparier of my rig, but also my best friend
that I can call to chitchat with as well. TEN-TEC customers have grown to
expect that the service manager can spend an hour or two talking with him
on the phone about the problem, how he liked his old corsair better than
any other rig, why did TEN-TEC drop the pegasus, how come I get RF into my
transmit, spend an hour trouble shooting grounding, etc. That can't be
handled right now with the amount of staff and the amount of work they have
to do. So, it may appear that TEN-TEC is not supporting customers by not
having a phone for them to call, but, it is the complete opposite, they are
trying to support customers who are following the process of emailing in
for an RMA with the problem to get that rig handled properly, without tying
up the man who should be trouble shooting that rig, on the phone for an
hour. So, now, instead of the service interface being on the phone for 6
hours a day talking on the phone and an hour handling emails and an hour
repairing, he is now on the bench 7 hours a day repairing and on the bench
doing air checks, then handling email for about an hour a day.
Some days he can catch up on email, some days he can't, but, the items are
coming off of backlog in repair and this is supported by many emails and
posts from people who have stated they emailed in about a problem, got an
email back in a couple of days with an RMA, then, some have posted about
sending their rig in and got it back in a week or two and their experience
was great.
It is still possible with the volume of email that some may actually end up
getting lost. If you don't hear in a week or two on an RMA, well, send in
another email.
But try to respect what TEN-TEC is trying to do, trying to stay in business
and trying to support it's customers.
So far, they are in a MUCH better financial situation than they have been
in years, and with a bit more struggle, they will turn the company around
and bring out fantastic new products (yes, I know, I am working on some
now), and they will bring back to production some of the existing product
line, when, won't tell.
Mike Dishop still plans on being at Dayton, at least to show that
Dishtronix, Emtron, TEN-TEC, and others to be... are still in business and
still making progress towards newer better products.
73, KI4JPL
John Henry
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