Re: [TenTec] Orion Warranty

[Phil Howlett <w9xx@direcway.com>]

Son-of-a-gun!  You're right!
W9XX


----- Original Message ----- 
From: "John Sheeley" <wb4qda@yahoo.com>
To: <tentec@contesting.com>
Sent: Thursday, January 20, 2005 9:55 AM
Subject: Re: [TenTec] Orion Warranty


> Bill 
> I know this sounds stupid but this corrected the RIT
> encorder problem for  my Orion  and  another ham
> friends Orion .Take hold of the encorder nob and pull
> hard on it like you are trying to pull the nob off,
> then let go. Once I did that my encorder started
> working again and has worrked and is still working
> today . This also worked for N4ZZ's Orion. Strange but
> a simple fix for us ,so I hope it works for you. It
> might save you a trip to Ten-Tec
>
> 73
>
> John WB4QDA
>
> --- Bill Tippett <btippett@alum.mit.edu> wrote:
>
> > W5KDJ wrote:
> >  >I would be sending that radio back to TT if it
> > were me, they say a year
> > warranty?  I don't own one yet but am thinking about
> > buying one.
> >
> >          Note for any considering purchase of
> > anything!  Visa
> > Signature doubles manufacturer's warranties up to 1
> > year
> > as one of the benefits of the card.  This was true
> > in the past
> > for Gold and Platinum cards as well, but I am not
> > sure about
> > those now.  In the case of an Orion, the warranty is
> > one year,
> > so Visa doubles the warranty period to two years. 
> > The filing
> > process is very simple and I've used it several
> > times.  The
> > most recent example was the Lithium Ion battery in
> > my wife's
> > laptop (~$150) which failed after 1.5 years.  Visa's
> > filing
> > process is amazingly easy if you kept your original
> > invoice,
> > credit card receipt, etc.
> >
> >          The only Orion hardware failure I've had in
> > 18 months
> > seems to be an intermittent RIT encoder.  I seldom
> > use RIT so
> > I'm waiting to carry my Orion back to Ten-Tec just
> > before the 2
> > year warranty period expires in August.  I am aware
> > of several
> > hardware updates that have been done to others'
> > Orions sent
> > in for problems, so I assume Ten-Tec will implement
> > those as
> > well.  Whatever they are, they must not be too
> > critical since
> > I haven't noticed any problems other than the RIT
> > encoder,
> > and I'm still not 100% convinced that is not
> > actually a
> > firmware problem.
> >
> >          I normally never buy any electronic product
> > within
> > the first year of production, but Visa's extended
> > warranty
> > combined with Ten-Tec's firmware upgrades made me
> > feel very
> > confident in violating that rule for Orion.  So far,
> > I have
> > not been at all disappointed.
> >
> >                                                  73,
> >  Bill  W4ZV 
> >
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>
>
>
>
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