Once again Charles, this support _has nothing to do with the hardware_. It
has to do with Karlnet's convoluted and undocumented software. We are
paying a lot for the software and that is what entitles us to this support,
not the hardware. If Karlnet knew how to write a routing interface GUI or
give a good command line interface, you would likely not have to spend this
much time on support. Blame Karlnet for your support costs.
--
Mark Wauchope, Director of Engineering, Kivanet Inc
776 East Second Avenue Suite 207 Durango, CO 81301
970-749-2711 http://www.ekiva.net/ mark@ekiva.net
-----Original Message-----
From: karlnet-admin@WISPNotes.com [mailto:karlnet-admin@WISPNotes.com] On
Behalf Of Charles Chia Sheng Wu
Sent: Wednesday, December 18, 2002 4:13 PM
To: karlnet@WISPNotes.com
Subject: RE: [Karlnet] RG-1100 END OF LIFE!
>No, in my opinion, which comes from 30 years of being in business, not
>one supplier on this or any other related list, has a clue of how to
>make it
big
>and control a market.
>Let me relate a story which I have experienced:
>Several years ago I knew a man who started buying plastic beads and
>doll heads in Asia to resell to distributors and retailers in the US.
yes...but how much support does a plastic bead and doll head require?
did your friend have people calling him everyday, 24x7x365, asking him how
to put beads on dolls, or how to assemble his doll heads, or why doesn't his
doll head do this? or that?
>The man's philosophy of pricing his product was simple: "make a LITTLE
>BIT on everything you sell, then SELL THE HELL out of it"
yes...but COGS consists of a lot more than just the cost of the product and
shipping, what about support, R&D, etc...
>3 years later, this man was the largest importer in the entire Great
>Lakes Area (yes, including Chicago...).
good for him
>The man wasn't trying to make 25-50-75% over his total cost on an item.
>He worked on a 4-8% net margin.
lemme tell you, I am no where close to 25% gross margins
but you're friend didn't have any support costs...
Jim, think about it, several months ago, you decided to convert your network
from a bridged network to a routed network, do you remember who wrote out
your ENTIRE CONFIG
and what did I charge you??? $0?
what would you have paid to hire someone w/ a CCIE
-Charles
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