I am a long time owner of a WaveNode WN-2 Wattmeter. A month or so ago,
as I was moving my equipment into the new shack that I am building, I
installed the WN-2 and realised that it was not doing what it used to
do. It had a fault.
I emailed the WaveNode company and within no time, I had a reply, from
Alan Burroughs, from the company. He suggested a few things to try and
if they didn't work, I should post the device back and he would have it
repaired.
Well, I was unable to get the thing working properly, so I shipped it
back to the US.
Some days later, Alan emailed me again, with the news that the WN-2 was
fixed and on it's way back. I requested a total bill including the
return postage but it was not forthcoming. He would not take my money.
I was quite blown away by this level of service, for a small time
customer like me, who lives about as far from the USA as you can get.
Therefore, I would like to publicly thank and recognise Alan for
service, above and beyond.
The WN-2 will be put into service again today. Even though it is some
years old, it holds it's own against the two N8LP products that I also
have in my shack. As well as being a power/SWR meter, it has a large
number of other handy features, many of which will be put to use in my
new shack. A truly wonderful bit of gear.
Thanks again to Alan and WaveNode. The ham spirit is very much alive.
73, Alek, VK6APK/VK6AP
--
From sunny Binningup
Family Businesses:
SP Electrical. www.spelectrical.net.au
The Velvet Fox. https://www.facebook.com/TheVelvetFox/
Smart Design Electrical. https://www.facebook.com/smartdesignelectrical/
Perth Interiors. https://www.instagram.com/perthinteriors/
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