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On 4/27/05 at 10:02 AM mike_gallagher@agilent.com <mike_gallagher@agilent.com>
wrote:
>Hello Mr Matney,
>
>I read your e-mail regarding Agilent/HP manuals on the BAMA website. Thank
>you for your comments and for expressing your concern. I sent the
>following e-mail to Ken Grimm the owner of the BAMA website last night. We
>hope to quickly find a solution to this problem that meets your needs.
>
>Regards,
>
>Mike Gallagher
>Information Distribution Services Manager
>
>
>
>Hello Ken,
>
>I am Agilent Technology's Information Distribution Services Manager. I've
>been asked to look into the issues that surfaced last week regarding
>obsolete Agilent/HP manuals on the BAMA website. As you know we have
>received a number of e-mails from BAMA users asking us to solve this
>problem in a way that meets their needs. Customer satisfaction is a core
>value at Agilent and clearly in this case we have not done our best. That
>sometimes happens and when it does we do our best to solve the problem. In
>this case I am relooking at this particular policy and hope to have an
>improved solution very soon.
>
>Please feel free to send me your suggestions or share other concerns.
>
>Best regards,
>
>Mike Gallagher
>
>-----Original Message-----
>From: Will Matney [mailto:craxd1@ezwv.com]
>Sent: Monday, April 25, 2005 10:56 AM
>To: SIMON,JIM (A-Labs,ex1)
>Subject: Letter
>
>
>Hello,
>
>I am writing about the letter you wrote to BAMA who hosts FREE technical
>literature, schematics, and manuals for test equipment, for anyone who
>needs them. I think that what was done, was the most under-handed thing I
>have ever seen any company do! Your company does not even supply those any
>more. The only thing I can think is that Agilent is so hard up, they would
>rather people throw away their old usable equipment and buy new. I at one
>time had great respect for the HP/Agilent equipment. However, when time
>comes to buy new again, I highly doubt it will be from your company. I use
>expensive test equipment here to service amateur radio equipment, and to
>test our magnetic components I manufacture. I can assure you that over
>this very stunt, I will buy elsewhere. The letter your wrote, is now all
>over the internet, and rightly so. The damage you have done to your own
>self, buy doing this, was well deserved. I do hope someone else will host
>these where U.S. copyright law does not extend. Matter of fact, I do know
>where, and if possible, I will ask that they be hosted. I would think that
>someone practicing law, would have better use of their time than harassing
>ones who help others.
>
>Sincerely,
>
>Will Matney, owner
>Amateur Transformer & Supply
>
>
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